Policy
Policy of delivery

Delivery detail

- For now our delivery is only available in KL and Selangor
- Min delivery is RM60 with the fix charges of RM12
- Below rm60 of purchase will charge rm18
- Self pick up is no delivery charge
- Above rm200 purchase is free of delivery
- Stocks will be sent out within 3 days of working days after order has been placed
- Upon receiving the goods shall take a photo

Self pick up

- 1 working day after order being placed
- Pick up time in between 12pm to 5pm
- Available day: Monday to Friday

Return policy

- You have 3 working days to return an item from the date you received it.
- Any return after 3 working days from the date you received the item shall be invalid and shall not processed by Orient Fresh Deli Sdn Bhd .
- To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.
- You should keep and show us the receipt or proof of the purchase.

Exchange

- We only accept of the return of items damaged on delivery, loose packing, spoiled items, wrong items delivered and expired items.
- We do not accept the items are partially consumed and are damaged by inappropriate storage on
   your part.

Refund

- Refunds will be made and processed upon our review and successful verification of our proof.
- After your return is approved, such refund will made via online transfer based on the banking detail that you provided to us.

Order cancellation

- Order that are cancel within 24 hours before delivery will be accepted.
- After 24 hours and before the delivery is made you wish to cancel the order we will charge 5% to cover the expenses of the payment gateway.
- After 24 hours and after the delivery is made you wish to cancel the order we will charge 50% to cover the cost of payment gateway and the delivery cost.

Payment method

- online transfer, debit card, credit card, and e-wallet

We will get the advice on the best time of the delivery from you.

If you wish to ship the products to your friends or family are possible, just fill up the detail of delivery such as name, contact number, and full address


Privacy Policy

This Privacy Policy explains how we manage your personal information that we collect about you. Please read this Privacy Policy before using the website at https://www.orientdeli.com.my (the “Website”) or before you submit any personal information to us. By using the Website, you are accepting the practices described in this Privacy Policy. This Privacy Policy is incorporated into, forms part of, and is subject to the Terms of Use of the Website. Your use of this Website and any personal information you provide on the Website remain subject to the terms of this Privacy Policy and Terms of Use In particular. You are encouraged to review this Privacy Policy whenever you visit the Website to make sure that you understand how any personal information you provide will be used.
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